Chair Care & Warranty

Chair Warranty

Chair warranty claims require the purchaser to provide their receipt of purchase.

The chairs have varying warranty periods, ranging from 1 year to 5 years. The majority of the chairs, which are gas lift designs, have a 5 year warranty period.

Chair products are warranted to the original purchaser to be free from defects in materials and workmanship for the period of the warranty, beginning from the date of delivery. FFB will at their discretion repair or replace any faulty part or item. This warranty does not apply to damage from misuse, abuse, improper storage, installation, repair or alteration. The warranty is based on normal use, with the user weighing up to 120kgs. The final decision to warrant a customer’s purchase will be at the complete discretion of FFB.

To claim a warranty, please contact the FFB customer service team for specific instruction. The purchaser may be asked to return the defective item along with the original sales receipt to the capital city warehouse. The purchaser may be requested to simply photograph the defect or damage. FFB will usually freight the warranted parts at no cost to the purchaser provided the delivery address is within the metro area (as defined by FFB). If outside the metro area delivery costs becomes the responsibility of the purchaser. All parts that are warranted are assembled by the purchaser. FFB customer service can provide advice on assembly instruction.


Care Instructions

Fabric Care

Regular Care

  • Vacuum regularly using low suction.
  • Protect from direct sunlight.

Cleaning

  • Use only quality fabric upholstery cleaner.
  • Do not scrub.
  • Do not use wet cloth.
  • Dry in shade away from direct sunlight.
  • Allow to dry thoroughly before using again.
  • Professional cleaning recommended.

Spot Cleaning

  • Treat spills and stains as soon as possible.
  • Gently scrape any soil or mop any liquid from surface.
  • Apply proprietary cleaning agents (strictly according to instructions).
  • May be spot cleaned with dry cleaning solvent.

 

PU / Vinyl Care

  • Use a soft clean cloth to regularly wash / wipe your chair.
  • Spills must be treated immediately by using a soft damp cloth.
  • Simply take the cloth and blot the spills.
  • For superficial dirt use a sponge and lukewarm water with a mild soap.
  • Dry with a clean cloth before using.
  • Do not use abrasive cleaning detergents.
  • Protect from sunlight and direct heating sources.
  • Do not use solvents, petroleum or alcohol based cleaning agents.
  • Avoid sharp objects (buckles, jewellery, keys, pet claws) near your furniture.

 

Leather Care

  • When necessary lightly brush (soft bristles only) or vacuum away dust and grit. Wipe over with a soft, clean, dye fast cloth.
  • For spots and spills, wipe excess liquid up immediately with an absorbent cloth or sponge.

For overall cleaning:

  • We recommend cleaning every 3-4 months with a reputable leather cleaning brand followed by an application with a reputable leather protector. Always follow directions on packs.

Note:

  • Accumulation of perspiration and body oils on armrests and headrest, may damage your leather. These areas may require more frequent cleaning.
  • Do not expose leather to direct sunlight, intensive heat, outdoor weather or soak unnecessarily. Always avoid excessive hard rubbing.
  • Do not dry clean or machine wash.
  • Do not use saddle soap, detergents, solvents, abrasives, unidentified leather cleaners, suede cleaners or any other products containing silicon or solvents.