Mattress Care & Guarantee

Guarantee

LENGTH OF GUARANTEE

Your guarantee protects you from the day you purchase your mattress and continues according to the period found on the law tag. The law tag is sewn into the border of your mattress and foundation and must not be removed. Guarantee is immediately void if removed. Guarantee periods range from 5 to 10 years.

THE GUARANTEE PROCESS

At FFB, we hope that your mattress will provide many years of comfort, rest and recuperation. In the unlikely event that your mattress should exhibit signs of defective workmanship or material, please contact FFB customer service within the first 5 days of noticing the fault.

The Guarantee covers defective workmanship and materials. It does not cover damage or defects caused by normal wear and tear or improper use of your quality mattress.

FFB will repair or replace at their discretion, without charge to the original purchaser, any manufacturing fault, as defined in this Guarantee. If identical materials are no longer available, FFB reserves the right to substitute materials of equal or higher quality when necessary.

Transport charges may be applicable. As a part of the guarantee process, FFB will meet transportation costs during the first 12 months of purchase. After the first year, transportation charges will be met by the purchaser. In no case will any transportation charge be accepted without prior approval from FFB.

An inspection fee exists and is presently at $70 (but may vary according to when a claim is made) and is non-refundable in the event that a guarantee claim is unsuccessful. If the guarantee claim is successful, as deemed by FFB, then this $70 inspection fee is used to offset the transportation costs.


Before contacting FFB please beaware of the following:

Hygiene Requirements

  • Under workplace legal regulations, bedding stores and manufacturers are not permitted to handle products in an unsanitary condition. We advise that you use a mattress protector to avoid soiling. This is important if you wish your guarantee to remain valid.

 

Proof of Purchase

  • It is essential that you retain your receipt; otherwise the Guarantee is rendered invalid.

 

GUARANTEE CONDITIONS

At FFB we take pride in our product quality and hope that you will look after your investment. To receive the best possible performance from your mattress, please read the following Conditions and Care Instructions prior to use.

Our Guarantee Covers

This guarantee covers the following specific manufacturing faults:

Mattress

Coils or wires that are loose or broken.

Coils or wires that protrude or tear through any fabric.

 

Foundation

Splitting occurring in wooden frame.

Loose or broken foundation wire.

Compression of module.

Leg and or caster failure.

Our Guarantee Does Not Cover

Soiled Mattress Covers

This includes stains, soiling or burns.


Normal wear and tear

 

Body Indentations: Your mattress is designed to provide support and comfort. Body indentations are a normal occurrence and indicate that the upholstery layers of the mattress are performing as they should.

 

Torn Handles

Handles should only be used to position the mattress on its foundation and maypull out if used to support the full weight of the mattress.

 

Fabric Damage

Fabric damage caused by contact between the mattress and foundation base. To prevent damage to the mattress cover, place a mattress protector or other insulating material between the mattress and the base - especially in the case of wooden or unfinished metal slats.

 

Warped Border Wires

Border wires run along the perimeter of the mattress and foundation. They may warp due to improper movement or bending of mattress. Prolonged sitting on the edge of your mattress is not recommended as this may cause the border to sag over a period of time.

 

Incorrect Foundation Use

Mattress damage sustained due to incorrect foundation use. The base or foundation must provide even and adequate support throughout. A mattress is designed for full performance when used in conjunction with a matching base as part of a total sleep set.

 

Incorrect Slat Positioning

Damage incurred through incorrect slat positioning. Timber slats should be no more than 70mm apart. On double and queen size beds, slats should be a minimum thickness of 35mm or supported by a centre rail.

 

Incorrect Use

Damage sustained through incorrect use. DO NOT bend your mattress under any circumstances. DO NOT let anyone stand or jump on your mattress.

 

A Change of Mind

Your mattress is sold as is. Unfortunately, FFB can’t guarantee against a change of mind. Make your purchase well considered.

 

Smell

Some of the raw materials used to manufacture mattresses provides for a ‘new’smell. These odours will dissipate very quickly once removed from the packaging material.

 

Protecting Your Investment

CARE INSTRUCTIONS

Ensure Proper Installation. Make sure your new mattress and foundation are properly installed. Improper installation can damage your new mattress. Ensure castors for base are screwed in tightly. If slat base, ensure even spaces with gaps no more than 70mm. Slats need to be strong enough to manage the weight of the mattress with two lying people on top. Peace of mind is achieved with slats that have a strong center support to prevent the mattress from slumping.

Allow to breathe. If you detect a slight “new product” odour, leave the mattress and foundation uncovered and well ventilated for a few hours. A breath of fresh air should do the trick!

Mattress Protectors (on top) are essential for the longevity of your mattress. Will prevent stains from spills. Purchase a good quality, washable product. A protector or insulator between mattress and slats will protect underneath the mattress surface also.

 

Mattress Rotations. The upholstered layers of the mattress top require settling. Same applies for the mattress core, whether sprung or latex. The entire mattress initially needs some relatively even compression. Mattress rotation will increase comfort and prolong its life. Mattress should be turned every fortnight for first 3 months and every 3 months thereafter.

Do Not Dry Clean. The chemicals in dry cleaning agents/spot removers may be harmful to the fabric or underlying materials. Vacuuming is the only recommended cleaning method. But if you’re determined to tackle a stain, use mild soap with cold water and apply lightly. Do not ever soak a mattress or foundation.

Do not remove the Law Tag. The law tag will serve as a means of identification and if removed voids your guarantee claim, if ever needed.

Tighten. Base fittings and castors are to be screwed in tightly. Check and re-tighten regularly (3 times a year).

It’s not a trampoline. Don’t let anyone jump on your mattress. The mattress core and / or base can easily damaged.